Please note: When ordering books on this CPS site, compliance with terms and conditions determined by the Canadian Paediatric Society is assumed. These can change due to circumstances at any time. Book pricing and shipping costs can also change without notice.
How do I contact the Canadian Paediatric Society?
If you have any questions about your order or need additional information, call the CPS at 613-526-9397, ext 265 or send an email to publications@cps.ca. Normal business hours are 8:30 a.m. to 4:30 p.m. (EST), Monday to Friday. We can also be reached by mail at: 100-2305 St. Laurent Blvd, Ottawa, ON, Canada K1G 4J8
Are discounts available?
Yes, for some books, and as specified on their respective order pages.
What types of payment do you accept?
Credit cards (VISA or MasterCard only) are the preferred method of payment in the online bookstore. If you prefer to pay by cheque, please note that your order will not ship until the cheque is received and cleared.
How long will it take for my order to arrive?
Domestic orders are generally shipped within 2-3 business days and delivered by Canada Post within 7-10 business days for in-stock items. International delivery times vary by country. Shipping charges are calculated automatically as you proceed through the checkout.
Additional charges will apply for international orders, and the CPS does not pay customs/duties charges on international shipments.
Are rush orders available?
Depending on your postal code, we offer expedited, priority and Xpresspost shipping. You will be given shipping options as you proceed though the checkout.
What about items that are out of stock?
You will be informed at checkout if an item is out of stock. If you choose to continue, it will be backordered, and you will not be charged for the item until it ships. Note that if a backordered item is a part of your order, the shipping charges for that item will be applied to your original order and no additional shipping will be charged when the item is shipped.
Does sales tax apply to purchases in the bookstore?
Yes, all applicable taxes are charged. The amount is calculated automatically as you proceed through checkout. Canadian organizations that are exempt from paying GST must inform the CPS of their GST Exemption No. by emailing publications@cps.ca
How do I return a product?
If you are not satisfied with your purchase, it must be returned within 30 days of receipt. All returns must be authorized in advance by emailing the CPS at publications@cps.ca. The purchaser is responsible for all shipping costs unless an error was made by the CPS when processing the order. The CPS also charges a restocking fee of 10% on purchase price(s). Returned books must be received in resalable condition. Once received by the CPS office, a credit will be issued on the credit card you paid with. Returns are generally processed with 2-3 business days from the time we receive it. Please allow an additional 2-5 days for your credit card provider to apply the credit to your card.
Is the online bookstore the only way to order a CPS publication?
You can also order CPS publications by e-mail at publications@cps.ca
Orders will not be processed or shipped until full payment is received and processed.
What does the CPS do with my personal information?
The CPS takes every precaution to protect your personal information. See our complete Privacy and Security Policy for details.
